Shifting the Focus: From Closing Tickets to Reducing Ticket Dependence

For many IT support teams, the number of tickets resolved within a specific timeframe has been a key performance metric. While this approach might seem efficient on the surface, it often results in a [...]

August 11th, 2023

Strengthening Your Digital Defense

Two-Factor Authentication is an essential tool in the fight against cyber threats. It acts as a critical layer of defense to safeguard our digital lives from potential breaches and unauthorized [...]

August 4th, 2023

1 Million Tickets Closed

We are thrilled to share a momentous occasion! As The IT Company commemorates our 20th anniversary this year, we are ecstatic to announce that we have achieved a significant milestone in our journey [...]

July 28th, 2023

Are You Building a Human Firewall?

The increasing frequency and sophistication of cyber threats have made it vital for everyone to be equipped with the knowledge and skills necessary to protect themselves and their sensitive [...]

July 21st, 2023

Why Outsourcing I.T. Can Be a Game-Changer

With the rapid advancements in technology, information technology has become the backbone of modern business operations. However, managing and maintaining a robust IT infrastructure can be a daunting [...]

July 14th, 2023

Think Twice Before Connecting to Public WiFi

Constant connectivity is the reality of the world we live in and accessing the internet has become an integral part of our daily lives. However, not all internet connections are created equal when it [...]

July 7th, 2023

What If You Could Get 2-5 Times More Value From IT?

If you are like most people, technology is viewed as a necessity- something that has to work in order to function as an organization, something that has become such a large part of our daily lives [...]

June 30th, 2023

Why Is Cybersecurity Crucial to Healthcare?

The healthcare industry has experienced a technological revolution. However, with great advancements come great responsibilities, particularly in terms of ensuring the security and privacy of [...]

June 23rd, 2023

Calling Your IT Department Costs Time and Money... Choosing a Proactive IT Provider is Crucial

Evaluating the effectiveness of an IT provider solely based on the number of tickets closed is misleading. It's time to shift the perspective and recognize that the true measure of a reliable IT [...]

June 16th, 2023

Would You Give a Burglar the Keys to Your Home?

You wouldn't give a burglar the keys to your home- would you? That would make their job easy, giving them easy access to enter your home and steal your stuff. Password security is similar- by having [...]

June 9th, 2023