It Costs You More to Call Your IT Provider Than it Costs Them to Answer...
As a customer, it costs 10x more to call your managed IT provider than it costs them to take and handle your call and issue.
Technology issues interrupt your day. Problems cause a hiccup in your daily work flow. Interruptions caused by technology can be expensive to resolve. And ultimately- your time is money.
Think about it like this- you arrive at the office and unlock your computer to get your day started. Your computer is running extremely slow. By the time you get logged in and open the applications you need- you've lost 15 minutes just getting started due to a slow device. Then you go to complete a daily tasks and you start seeing the rainbow wheel spinning- more time lost waiting. Finally, you are frustrated enough with the slowness of your device that you decide to call your IT department and create a ticket- more time lost having to spend time on the phone with your IT Department. No matter how quickly your IT provider solves the problem- it's still more time lost while they do so.
How could this be prevented? Your IT department can't stop all technology issues. However, simply having had a plan in place for upgrading devices within the recommended timeframe, would have helped prevent the frustration of a slow device caused by using an old device.
Instances like this, are ways that your IT provider can and should be helping you to be proactive instead of just reactive when it comes to technology.
Your IT provider is paid to resolve technology issues. They are not losing money by taking your call. But you are losing time and money every time you have to call.
So, if your IT provider is doing their job, they should be working to help you reduce issues, and not talking about how many issues they fixed and how fast they closed your tickets.