Five for Five: 5 Updates You Can Read in 5 Minutes

Check out these 5 highlights from May!

 It May Sound Strange, Bur Most People Engage/Buy Managed IT the Wrong Way

As a Managed Service Provider, we often get the common question- what do you do?

And truly- that’s a question anyone looking to outsource their IT to.

And as an IT provider, we want to challenge you to think differently about what it is your IT provider should be doing for you.

It may sound strange, but most people engage/buy Managed IT the wrong way. Here are three things that you should be thinking about, and asking about, that will help you actually get an ROI on your investment.

  1. Support
  2. Cybersecurity
  3. Leverage 


Read the Full Blog!

It Costs You More to Call Your IT Department than it Costs Them to Answer...

As a customer, it costs 10x more to call your managed IT provider than it costs them to take and handle your call and issue.


Technology issues interrupt your day. Problems cause a hiccup in your daily work flow. Interruptions caused by technology can be expensive to resolve. And ultimately- your time is money.

Think about it like this- you arrive at the office and unlock your computer to get your day started. Your computer is running extremely slow. By the time you get logged in and open the applications you need- you've lost 15 minutes just getting started due to a slow device. Then you go to complete a daily tasks and you start seeing the rainbow wheel spinning- more time lost waiting. Finally, you are frustrated enough with the slowness of your device that you decide to call your IT department and create a ticket- more time lost having to spend time on the phone with your IT Department. No matter how quickly your IT provider solves the problem- it's still more time lost while they do so. 

How could this be prevented? Your IT department can't stop all technology issues. However, simply having had a plan in place for upgrading devices within the recommended timeframe, would have helped prevent the frustration of a slow device caused by using an old device.

Read the Full Blog!

It's Time to Forget the Title 'MSP'

You've likely heard it said- 'Managed Service Provider.' 

But what even is an MSP? Is that even the correct name? Does is have any relevant meaning?

In short...the name is essentially meaningless. Because when anyone can title themselves an MSP, then no one actually is one.

The title 'MSP' has lost its value- it's old and overused. And truthfully, there is no governing or accreditation to validate the title. 

Start asking the questions to understand what an IT provider will do to lower the amount of tickets you need to create and the number of technical issues you experience. Start asking questions about how an IT provider will make you a hard target and what how they will help you recover in the circumstance of crisis. And start asking the questions about how an IT provider can help you leverage your technology to achieve better business outcomes. 

Read the Full Blog!

Catch Up on our Made Right Here Podcast!

Catch up on the latest episodes of our Knoxville business leaders’ podcast, Made Right Here

 Sam Meisler of PetWellClinic

John Sharpe of Staff Source

Stay tuned for upcoming episodes featuring part two with John Sharpe of Staff and Elaine Streno of Second Harvest Food Bank of East Tennessee. 

New to Made Right Here? We're bringing you the stories of East Tennessee founders, builders and creators! From the idea behind it, to the impact it had on their employees, the community and their personal lives, we are taking you behind the scenes of the movements they built. Made Right Here is available on Apple, Pandora, SimplecastSpotify and Google Podcasts, as well as YouTube. Be sure to follow Made Right Here on LinkedInFacebookInstagram, and Twitter for updates and links to the episodes!

Customer Celebration 

Congratulations to Hard Knox Pizza on the opening of their third location on North Central Street!

We are proud of you!

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