Five for Five: 5 Updates You Can Read in 5 Minutes

Check out these 5 highlights from June!

 It's No Longer About the Virtual Captain Obvious, It's About Leverage. 

IT is no longer about the "virtual captain obvious" aspects, but more than ever- IT should be about leveraging your technology, to increase the success of your business.

Rather than viewing as a necessity, it's time to start thinking about how it can make your business even better and reach greater outcomes.

How can you start shifting your perspective from the "virtual captain obvious" mindset to a "how can I leverage my technology" mindset?

  1. Don't Focus on the Number of tickets closed.
  2. Think about how you can utilize the technology you have for better business outcomes

Don't get us wrong- when it comes to IT, issues being solved fast and efficiently, being protected and becoming a hard target to cyber criminals is crucial to the success of your business. But it's time to simultaneously think about how you can leverage your technology.

Read the Full Blog

It Costs You More to Call Your IT Department than it Costs Them to Answer...

As a customer, it costs 10x more to call your managed IT provider than it costs them to take and handle your call and issue.


Technology issues interrupt your day. Problems cause a hiccup in your daily work flow. Interruptions caused by technology can be expensive to resolve. And ultimately- your time is money.

Think about it like this- you arrive at the office and unlock your computer to get your day started. Your computer is running extremely slow. By the time you get logged in and open the applications you need- you've lost 15 minutes just getting started due to a slow device. Then you go to complete a daily tasks and you start seeing the rainbow wheel spinning- more time lost waiting. Finally, you are frustrated enough with the slowness of your device that you decide to call your IT department and create a ticket- more time lost having to spend time on the phone with your IT Department. No matter how quickly your IT provider solves the problem- it's still more time lost while they do so. 

How could this be prevented? Your IT department can't stop all technology issues. However, simply having had a plan in place for upgrading devices within the recommended timeframe, would have helped prevent the frustration of a slow device caused by using an old device.

Read the Full Blog!

What's Happening at The IT Company?

This past month several of our employees had a wonderful evening together at ! Such a great time spending time with our team and their families! Image1


Catch Up on our Made Right Here Podcast!

Catch up on the latest episodes of our Knoxville business leaders’ podcast, Made Right Here

John Sharpe of Staff Source

Elaine Streno of  Second Harvest Food Bank of East Tennessee

Stay tuned for upcoming episodes featuring part two with Elaine Streno of Second Harvest Food Bank of East Tennessee and Hash Hashemian of AMS Corporation.


New to Made Right Here? We're bringing you the stories of East Tennessee founders, builders and creators! From the idea behind it, to the impact it had on their employees, the community and their personal lives, we are taking you behind the scenes of the movements they built. Made Right Here is available on Apple, Pandora, SimplecastSpotify and Google Podcasts, as well as YouTube. Be sure to follow Made Right Here on LinkedInFacebookInstagram, and Twitter for updates and links to the episodes!

Customer Celebration 

Congratulations Moxley Carmichael for an exciting change in their organization! After 30 incredible years, Cynthia Moxley and Alan Carmichael have sold the company to four of Moxley Carmichael's employees- Charley SextonScott BirdLauren Miller and Shaun Fulco. We are so excited for each of you and cannot wait to see the incredible things you continue to do with Moxley Carmichael.

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