IT Support Specialist I
Job Overview
The IT Company is currently looking to fill up our “Virtual Bench” or “Roster” of “A Players”, specifically to fill the role ofIT Support Specialist, Level I. This individual will be responsible for working mostly in a remote and onsite support role of our customers throughout East TN. The majority of our customers are in the Healthcare industry, so professionals with customer service knowledge and experience are required.
Responsibilities:
- Utilize our tools and various technologies to provide a variety of services to end-user clients
- Provide Remote IT Support to End-Users on a day to day basis
- Provide Onsite IT Support to End-Users on a day to day basis
- Troubleshoot, Diagnose and Resolve IT Problems related to
- Microsoft Windows Servers
- Microsoft Exchange
- Microsoft SQL Server
- Routers, Switches, Firewalls, Access Points & Other Network Devices
- VMWare & Citrix Virtualization Technologies
- Citrix XEN Presentation Server
- Microsoft XP, Vista and Windows7 Operating Systems
- A variety of desktop applications such as Office, Adobe Acrobat, Quickbooks, etc
- A variety of healthcare applications related to practice management and electronic medical records.
- Communicate clearly and effectively in a written and oral fashion
- Manage personal time effectively and keep up with tickets, time and notes related to work performed
- Be available to be on 24/7 call on a rotation with other team members
Requirements:
- High school degree
- 1-3 Years IT Experience
- Strong desktop operating system and applications knowledge
- Better than average understanding of basic networking concepts
- Working knowledge of Windows Server technologies
Bonus Points:
- Experience with routing an switching (Cisco, HP, Juniper)
- Experience with firewall configurations (Juniper, SonicWall, Cisco, Fortinet)
- Experience with Virtualization technologies such as VMWare and Citrix
- Background in IT Managed Services
- Certifications from: Microsoft, VMWare, Citrix, Cisco, Juniper, CompTIA
